Terms of Service

Overview and acceptance

These terms of service govern your use of ReseAssistenten (also known as Award Planner), a service from Mindtravel. By creating an account or using the service you accept these terms. If you do not accept them, do not use the service. These terms complement our privacy policy, which describes how we process your personal data.

Who provides the service

The service is provided by Mindtravel, which you can reach at support@reseassistenten.se. In these terms "we", "us" and "our" mean Mindtravel, and "you" means you as a user of the service.

General terms

Acceptable use

You may use the service to plan and manage your own travel. You may not:

• use the service for unlawful purposes or in breach of third-party rights,
• attempt to access other users' data, circumvent access controls or disrupt operation,
• scrape, bulk-extract or automatically harvest data beyond what our API and your own permissions allow,
• upload malicious code or content that infringes the copyright or privacy of others.

Your account

You are responsible for keeping your account details accurate and for all activity that takes place through your account. Keep your login credentials confidential and tell us if you suspect unauthorised access. You must be at least 16 years old to create an account.

Approval, suspension and termination

New accounts may need approval before gaining full access. We may suspend or block an account that breaches these terms, is used in a way that threatens the security of the service, or is flagged as suspicious by our security assessment. No account is ever blocked fully automatically - a human always reviews before an account is blocked.

You can stop using the service and delete your account at any time. Suspension or deletion does not affect payment obligations that have already arisen.

Intellectual property

The service, its software, design and content (other than your own data) belong to Mindtravel or our licensors and are protected by copyright and other laws. You retain all rights to the data you enter yourself. You grant us the limited right to process your data that is necessary to provide the service.

Changes to the terms

We may update these terms. Material changes will be announced by email or a notice in the service a reasonable time before they take effect. If you continue to use the service after a change has taken effect, you accept the updated terms. The date at the top shows when the terms were last changed.

Subscription and payment

The service has a free tier and paid premium plans. Payments are handled by Stripe. Purchases and upgrades are made on the web - they can never be made through the app or through a connected AI agent.

Plans and pricing

We offer Free, Monthly, Biannual and Annual plans. Prices are shown in your local currency (SEK, NOK, DKK or USD) based on your language choice and are presented before the purchase is completed. The free tier provides limited functionality, for example one active trip.

Renewal and billing

Paid subscriptions renew automatically at the end of each period (month, half-year or year) at the price then in effect, until you cancel. Billing takes place at the start of each new period via the payment method you have registered with Stripe.

Cancellation

You can cancel a subscription at any time. Cancellation takes effect at the end of the current billing period - you keep the premium features until then and are not charged for the next period. We generally do not refund periods already paid for, beyond what follows from the right of withdrawal below or mandatory law.

Right of withdrawal (Distance Contracts Act)

If you are a consumer, under the Swedish Act on distance contracts and off-premises contracts (Distansavtalslagen) you have the right to withdraw from a purchase within 14 days from the day the contract was concluded, without giving any reason.

By purchasing a subscription you expressly request that the service begin immediately, during the withdrawal period. If you exercise the right of withdrawal after the service has begun, we are entitled to compensation proportionate to the part of the subscription you have already used up to the point of withdrawal. Once the service has been fully supplied during the period, the right of withdrawal lapses.

Want to exercise your right of withdrawal? Contact us at support@reseassistenten.se before the 14-day period expires.

Promotional codes

Promotional codes and discounts apply according to the terms stated for each offer. They may be time-limited, apply for a set period and cannot be redeemed for cash. When a promotional period ends, the subscription reverts to the ordinary price or to the free tier as stated.

Recurring donations

You may choose to support the service with a recurring donation. A donation is voluntary, does not in itself grant access to premium features and renews automatically until you end it. You can end a recurring donation at any time.

AI agents (MCP)

You can connect an AI agent (for example Claude or ChatGPT) to your account via MCP (Model Context Protocol). The agent acts in your name within the scopes you choose - read, write or delete. You decide the permissions and can disconnect the agent or revoke its access at any time in the settings.

Write and delete actions (destructive actions) performed by an agent are your responsibility, just as if you had performed them yourself. You are responsible for reviewing what an agent does. Revealing a full booking reference/PNR is off by default and requires your explicit first-party consent - an agent cannot raise its own permissions.

You are responsible for your relationship with your AI provider and for complying with its terms. When you connect an agent, your travel data leaves our control and is processed by that provider under its own terms. Purchases and subscriptions can never be made through an AI agent. To the extent permitted by law, we are not liable for loss arising from actions initiated by you or an agent you have connected.

How your travel data is processed when you connect an AI agent is described in more detail in the AI section of our Privacy policy.

Limitation of liability

The service is provided as is and as available, without warranties of any kind beyond what follows from mandatory law.

Award availability, flight times, prices, points values and visa and entry information are best-effort and are partly sourced from third parties. We do not guarantee that such information is accurate, complete or current. Always verify critical information - for example seats, times, visa requirements and entry rules - directly with the airline, authority or other responsible party before relying on it.

To the extent permitted by law, we are not liable for indirect or consequential damage, lost profit, missed departures or bookings, or loss of data. Nothing in these terms limits liability that may not be limited under mandatory law, or a consumer's inalienable rights.

Governing law and dispute resolution

Swedish law applies to these terms and to your use of the service, without regard to conflict-of-law rules and without limiting the protection afforded to you by the consumer protection law of your country of residence.

If you are a consumer and we cannot resolve a dispute, you may turn to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN), box 174, 101 23 Stockholm, www.arn.se, or to the general courts. The European Commission's online dispute resolution platform is available at ec.europa.eu/consumers/odr.

Contact

Questions about these terms? Email us at support@reseassistenten.se.